At AddonTrip, customer satisfaction is important to us. We are committed to providing professional service and addressing customer concerns in a fair, timely, and transparent manner. This Dispute and Complaint Policy outlines the process for submitting, reviewing, and resolving complaints related to our travel booking services.
We strive to deliver a positive booking experience and maintain high standards of customer service. If you are dissatisfied with any aspect of our services, we encourage you to contact us so that we can investigate the matter and work toward an appropriate resolution.
Customers may submit complaints regarding bookings, payments, customer service interactions, website functionality, or other travel-related concerns by contacting our customer support team through the communication channels available on our website.
To help us review your complaint efficiently, please provide your booking reference number, contact information, travel details, and a clear description of the issue along with any supporting documentation that may assist our investigation.
Upon receiving a complaint, our team will review the information provided, assess the circumstances, and determine whether additional details are required. We may contact you during the review process to request clarification or supporting information.
We aim to acknowledge complaints within a reasonable timeframe and make every effort to investigate and respond as promptly as possible. Resolution times may vary depending on the complexity of the issue and the involvement of third-party travel suppliers.
Many travel services offered through AddonTrip are provided by airlines, payment processors, and other independent travel suppliers. Complaints involving third-party services may require coordination with the relevant provider and may be subject to their policies and procedures.
Disputes relating to booking details, fare rules, cancellations, refunds, schedule changes, or airline policies will be reviewed based on the applicable terms and conditions associated with the reservation and the policies of the relevant supplier.
If you believe there has been an unauthorized transaction, duplicate charge, or billing error, please contact us as soon as possible so that we can investigate the matter and work with the appropriate payment provider to resolve the issue.
Depending on the circumstances of the complaint, resolution options may include clarification of booking terms, correction of administrative errors, supplier communication assistance, refund review, travel credit consideration, or other appropriate remedies where applicable.
Customers are expected to provide accurate information and cooperate throughout the complaint review process. Delays in providing requested documentation or information may affect the time required to resolve a dispute.
AddonTrip reserves the right to decline or discontinue investigations involving fraudulent claims, misleading information, abusive conduct, threats, or attempts to misuse the complaint process.
If a customer believes that a complaint has not been adequately addressed, the matter may be escalated for further review by senior representatives within our organization, subject to internal review procedures.
We reserve the right to update, modify, or revise this Dispute and Complaint Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will become effective upon publication on this website.
If you wish to submit a complaint, raise a dispute, or request assistance regarding an existing issue, please contact the AddonTrip customer support team and we will make every reasonable effort to assist you.
Disclaimer :-
AddonTrip.com is an independent travel agency based in the United Kingdom that assists customers with flight booking services. We strive to provide accurate and up-to-date information; however, flight schedules, fares, availability, baggage policies, and travel requirements may change without notice and are controlled by the respective airlines and service providers.
AddonTrip does not own or operate any airline and cannot guarantee the accuracy of third-party information displayed on this website. We are not responsible for cancellations, delays, schedule changes, or service disruptions caused by airlines or other travel providers. Customers are responsible for verifying travel documents, visa requirements, and other travel-related obligations before departure.
By using this website, you agree to our applicable terms, policies, and conditions.
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