Refund Policy

At AddonTrip, we strive to provide a transparent and customer-friendly booking experience. This Refund Policy explains how refund requests are handled for flight reservations and travel-related services booked through our website. By making a booking with AddonTrip, you acknowledge and agree to the terms outlined below.

General Refund Information

Refund eligibility depends on the fare rules, conditions, and policies established by the airline or travel service provider associated with your booking. Not all tickets are refundable, and certain promotional, discounted, or special fares may be subject to restrictions or may be entirely non-refundable.

Refund Request Process

Customers wishing to request a refund must contact our customer support team and provide all necessary booking information. Refund requests will be submitted to the relevant airline or supplier for review and approval in accordance with their applicable policies.

Airline Approval Requirements

All refunds are subject to approval by the airline, travel supplier, or service provider responsible for the reservation. AddonTrip does not have the authority to approve or deny refunds that are governed by third-party supplier rules.

Non-Refundable Bookings

Certain tickets, promotional fares, service fees, processing charges, convenience fees, and other applicable costs may be non-refundable depending on the specific terms of the booking. Customers should carefully review fare conditions before completing a reservation.

Refund Processing Time

Once a refund has been approved by the airline or travel supplier, processing times may vary depending on the payment method, banking institution, airline procedures, and other factors outside our control. Refunds may take several business days or longer to appear in the original payment account.

Voluntary Cancellations

If a customer chooses to cancel a booking voluntarily, refund eligibility will be determined according to the fare rules and cancellation policies applicable to the purchased ticket. Airline penalties, supplier fees, and administrative charges may apply.

Involuntary Cancellations

In situations where a flight is cancelled, significantly changed, or disrupted by the airline, refund options may be available subject to the airline's policies and applicable regulations. Customers should contact our support team for assistance regarding available options.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same booking, please contact us promptly. We will investigate the matter and work with the relevant payment provider or supplier to resolve the issue as appropriate.

Partially Used Tickets

Refund requests involving partially used tickets are subject to the airline's fare rules and may result in reduced refund amounts or no refund eligibility depending on the circumstances of the travel itinerary.

Service Fees

Any service fees, booking assistance fees, processing fees, or administrative charges collected by AddonTrip may be non-refundable unless otherwise required by applicable law or specifically stated at the time of booking.

Refund Method

Approved refunds are generally returned through the original payment method used during the booking process unless an alternative arrangement is required or permitted by the airline, supplier, or applicable regulations.

Force Majeure Events

Refund eligibility related to extraordinary circumstances, including natural disasters, severe weather conditions, government restrictions, public health emergencies, or other events beyond reasonable control, will be subject to the policies of the airline or travel provider involved.

Customer Responsibility

Customers are responsible for reviewing all fare rules, booking conditions, cancellation terms, and refund restrictions before confirming a reservation. Understanding these conditions can help avoid misunderstandings regarding refund eligibility.

Policy Changes

AddonTrip reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will become effective upon publication on this website.

Contact Us

If you have any questions regarding refunds or wish to submit a refund request, please contact the AddonTrip customer support team and we will be happy to assist you.